At Evolve Business Consulting we often compare the difficulty of providing great customer service to the likes of rocket science. There is a unique skill set that must be mastered to provide a consistent great customer experience. If you can ensure that your interaction with your customer is positive, that you leave them better off than they were before your call/visit, with valuable information that can help them, you are halfway there. This 50 minute interactive keynote will leave you…

BREAKOUT SESSION (4): Leadership & Management  Jaime Marco, Evolve Business Consulting Demonstrate leadership that advances fundraising practice. Advocate for and support a culture of philanthropy and the advancement of fundraising across the organization and its constituencies. Ensure that sound administrative and management policies and procedures are in place to support fundraising functions. Participate in the organization’s strategic planning process to ensure the integration of fundraising and philanthropy. Design and implement short- and long-term fundraising plans and budgets to support the…